Council Reports Log Activity While Services Fail
Local government program leads face accountability that stops at attendance sheets and spend milestones. Real resident impact stays invisible until complaints pile up years later.
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Writing on AI, systems and the work that ships.
Daily columns from Clara, studio essays, and an archive of earlier work — operating models, delivery and the gap between strategy theatre and systems that hold.
Showing 64–72 of 134 · Page 8 of 15
RPA Breaks Where Teams Actually Pass Work
Automation teams build end-to-end claims only to watch them fracture at every department boundary. The result is more manual patches than before the bots arrived.
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Demos Prove Nothing Until Code Ships to Users
Product leads sign off on new capabilities after vendor slide decks and internal walkthroughs. Only a thin slice running in production shows whether the craft survives real data and live traffic.
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Platform Deals Penalise Every Post-Sign Fix
Procurement teams sign multi-year platform licences without funding the integration work that actually makes them run. The contracts then punish the very changes required to extract value.
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Vendor Role Blueprints Create Permanent Skill Gaps
Mid-sized firms let external consultants redraw every job around AI tools. The result is teams that can follow scripts but cannot adapt when the next model arrives.
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Friday Call Ownership Sits With No One
Australian distribution firms still route every operational override through absent executives. The result is weekend stockouts and Monday firefights that no one is paid to prevent.
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Track AI Override Frequency, Not Model Accuracy
CFOs still accept accuracy dashboards that say nothing about how often line managers reverse AI outputs before any cash moves. The fix is counting overrides and their direct P&L impact.
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EDRMS API Versions Lock Records Teams Into Manual Fixes
Australian organisations still run EDRMS platforms with frozen API versions that force records teams to rebuild connectors after every vendor patch. The plumbing stays fragile while automation attempts stall at the first schema change.
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Residency Audits Shred Your Identity Chains Mid-Handover
Australian delivery teams finalise identity providers and trust boundaries months before data residency checks arrive. The result is fractured access paths, forced re-architecture, and stalled production releases.
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